Terms and Conditions
Last Updated: October 15, 2026
1. Introduction
Welcome to Debonr, an online retailer specializing in chairs and seating furniture.
This website, located at https://debonr.com, is owned and operated by Shanghai Cool Kid Technology Co., Ltd.
These Terms and Conditions establish the rules governing purchases, transactions, order fulfillment, and related customer services offered through our online store.
By placing an order, you agree to these Terms and Conditions, subject to applicable consumer protection laws.
2. Products and Descriptions
Debonr offers chairs and seating furniture in a variety of styles, materials, and configurations.
We make reasonable efforts to present product specifications, photographs, dimensions, colors, and other relevant information accurately.
Product images are intended to help illustrate appearance and design. Minor differences may occur due to lighting, screen settings, manufacturing tolerances, or natural material variations.
Customers are responsible for reviewing relevant measurements, product specifications, assembly information, and suitability before purchasing.
Nothing in this section limits your rights when a product is defective, incorrectly described, or otherwise fails to meet applicable legal requirements.
3. Product Availability
All purchases are subject to product availability and successful payment authorization.
If an ordered product becomes unavailable, we will contact you when practical to discuss available options, including an appropriate replacement, revised delivery arrangement, or refund.
We will not substitute a materially different product without obtaining your agreement.
4. Prices and Charges
Prices displayed on the U.S. storefront are quoted in U.S. dollars unless otherwise specified.
Applicable taxes, shipping fees, and other disclosed charges are presented during checkout.
Debonr offers free standard shipping on eligible orders with a merchandise subtotal of $35 or more, after discounts and before taxes.
Shipping fees for orders below this threshold are calculated and disclosed before the purchase is completed.
5. Placing an Order
Customers must provide accurate billing, delivery, and contact information when placing an order.
An order confirmation acknowledges that your order has been submitted; it does not prevent us from contacting you about an unavailable item, an incorrect address, or a payment issue.
If an order cannot be fulfilled, we will communicate the available resolution and provide a refund where appropriate.
6. Order Processing and Delivery
Orders are generally processed within 1–3 business days after payment confirmation.
For eligible standard orders, estimated delivery is 10–20 calendar days from order confirmation, including normal processing time.
Delivery estimates are not guaranteed dates and may be affected by inventory availability, shipping destination, carrier delays, public holidays, or other circumstances beyond normal fulfillment operations.
Orders may be fulfilled through our own facilities or third-party fulfillment partners, depending on product availability and destination.
We do not represent that every order ships from within the United States.
7. Delivery Issues
Customers should provide a complete, accessible delivery address.
If a shipment is delayed, lost, arrives damaged, or is incorrectly delivered, please contact our support team promptly.
We will review the available tracking and order information, communicate with the relevant fulfillment or carrier partners when appropriate, and offer a suitable resolution consistent with applicable law.
A tracking status marked "Delivered" does not automatically prevent us from investigating a reported delivery issue.
8. Order Changes and Cancellations
If you wish to change or cancel an order, contact our customer service team as soon as possible.
We will make reasonable efforts to accommodate a request before the order enters fulfillment or ships.
Once an order has been dispatched, cancellation may no longer be possible. Eligible merchandise may instead be handled under our Return & Refund Policy.
We do not impose an automatic cancellation penalty simply for requesting assistance.
9. Returns and Refunds
Eligible merchandise may be returned within 30 calendar days after delivery.
Preference-based returns must generally involve unused, unassembled, undamaged items returned with their original packaging and included components.
Customers are responsible for return shipping charges for preference-based returns.
When an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy without requiring the customer to bear additional costs resulting from our error.
Approved refunds are generally processed to the original payment method within 5–10 business days following receipt and inspection of the returned merchandise.
See our Return & Refund Policy for the complete procedure.
10. Product Assembly and Proper Use
Some chairs may require assembly.
Customers should follow the instructions provided with their product and observe applicable weight limits, intended usage conditions, and maintenance guidelines.
Furniture should be assembled on a stable surface using the appropriate components.
Avoid using any chair that appears structurally unstable or damaged. Contact support if you encounter missing components, manufacturing defects, or assembly-related concerns.
This section does not exclude legal rights associated with defective products.
11. Customer Information
Customer information is processed for purposes including order fulfillment, delivery coordination, payment processing, fraud prevention, and customer support.
Additional details are provided in our Privacy Policy.
12. Contact Information
Brand: Debonr
Website: https://debonr.com
Legal Company Name: Shanghai Cool Kid Technology Co., Ltd.
Registered Business Address: Room 229, Building 4, 110-120 Guangling 4th Road, Hongkou District, Shanghai, China
Customer Support Email: service@debonr.com
Customer Service Phone: +86 16440963639
Service Hours: 9:00 AM–6:00 PM
13. Applicable Consumer Rights
These Terms and Conditions are intended to operate consistently with applicable consumer protection requirements.
Nothing in these terms removes or restricts rights or remedies that cannot lawfully be excluded.
Where a mandatory consumer protection law conflicts with these terms, the mandatory legal requirement will prevail.