Return & Refund Policy
Last Updated: October 15, 2026
1. Our Return & Refund Commitment
At Debonr, we want customers to feel informed when purchasing chairs and seating furniture online.
If a product does not meet your expectations or arrives with a problem, our customer support team is available to assist with the next steps.
This policy explains return eligibility, request procedures, return shipping responsibilities, and refund processing.
Nothing in this policy limits mandatory consumer rights provided by applicable law.
2. Return Window
Eligible products may be returned within 30 calendar days after the delivery date.
To request a return, please contact customer support within this period.
Return requests submitted after the stated period will be reviewed in accordance with applicable law and any additional product-specific commitments.
3. Return Eligibility
For preference-based returns, such as a change of mind or personal style preference, returned chairs must generally meet the following conditions:
-
The item is unused and unassembled.
-
The item is in its original condition.
-
The original packaging is available.
-
All included components, hardware, instructions, and accessories are included.
-
The product has not been damaged or altered by the customer.
We may request photographs to help determine eligibility and arrange suitable return transportation.
A product that arrives damaged, defective, or incorrect will be assessed separately from ordinary preference-based returns.
4. How to Request a Return
Before shipping an item back, contact our customer service team.
Email: [Insert verified customer support email]
Phone: +86 16440963639
Please provide:
-
Your order number.
-
The product name or description.
-
The reason for the return.
-
Relevant photographs if the item is damaged, incorrect, or defective.
Our team will review your request and provide the appropriate return instructions.
Please do not ship merchandise without first obtaining return instructions.
5. Return Shipping Address
Our registered business address is not designated as a merchandise return warehouse.
Approved returns must be directed to the appropriate return facility specified by our customer support team.
Depending on the item and fulfillment arrangements, the authorized return location may differ from our registered business address.
Once a return request is approved, we will provide the applicable return location and shipping instructions.
Do not send returns directly to the Shanghai business registration address without authorization.
6. Return Shipping Costs
Preference-Based Returns
For returns due to a change of mind, an unwanted item, or a personal preference, the customer is responsible for applicable return shipping charges.
Because chairs may be large or bulky, return shipping costs can vary by product dimensions, weight, carrier, and destination.
Customers may request assistance in understanding the available return shipping arrangements before sending an item back.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, or materially different from the product description, Debonr will arrange an appropriate remedy without additional cost to the customer.
Depending on the circumstances, this may include replacement parts, a replacement product, a refund, or return transportation arranged at our expense.
7. Damaged or Defective Furniture
If your chair arrives damaged or defective, contact us promptly after discovering the issue.
Photographs of the affected areas, packaging, and product components may help us assess the problem.
If a product is missing required components, has a manufacturing defect, or cannot be safely used as intended, we will review the situation and offer an appropriate solution.
Do not continue using furniture that appears structurally unsafe.
You will not be required to pay return shipping charges when an authorized return is necessary because of our error or a covered product defect.
8. Incorrect Items
If you receive a different product, color, configuration, or quantity from what was ordered, please contact us.
We will investigate the discrepancy and arrange an appropriate correction.
Customers will not be charged additional shipping fees to resolve an error attributable to our fulfillment process.
9. Exchanges and Replacements
If you would like a different chair, size, color, or style, please contact our support team.
Exchange availability depends on inventory and the condition of the original purchase.
In some situations, returning an eligible item and placing a new order may be the most practical option.
Replacement products or components provided to resolve a damaged, defective, or incorrect item will be handled in accordance with applicable consumer rights.
10. Refund Processing
After an authorized return has been received and inspected, we will notify you of the refund outcome.
Approved refunds are generally issued within 5–10 business days following receipt and inspection of the returned merchandise.
Refunds are normally sent to the original payment method.
Your bank or payment provider may require additional time to display the refund.
If the product was defective, damaged, or incorrectly supplied, a refund or replacement may be arranged without requiring a physical return where appropriate.
11. Refund Amounts
For eligible preference-based returns, the refund will generally cover the returned product's purchase price, subject to lawful deductions that were disclosed in advance, where applicable.
Original shipping charges may not be refundable for preference-based returns unless required by law or otherwise agreed.
For merchandise that is damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate remedy consistent with applicable law, without unfairly transferring the costs of our error to the customer.
We do not impose an automatic restocking fee on eligible standard returns under this policy.
12. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before fulfillment or dispatch.
Once an order has shipped, cancellation may not be possible, and the standard return procedure may apply.
There is no automatic cancellation penalty simply for submitting a cancellation request.
If an unshipped order is successfully canceled, the payment will be refunded to the original payment method within the applicable processing timeframe.
13. Non-Returnable Situations
Preference-based returns may be declined when an item:
-
Has been used or assembled and cannot be returned in its original condition.
-
Has been damaged through misuse or unauthorized modification.
-
Is missing essential parts due to customer handling.
-
Was expressly identified before purchase as a custom-made or otherwise non-returnable item, where such restrictions are lawful.
These restrictions do not remove applicable rights relating to defective products, inaccurate descriptions, or merchant fulfillment errors.
14. Refund Questions
If you believe an approved refund has taken longer than expected, please contact our customer support team.
Include your order number, refund confirmation details, and the date of the relevant return communication.
We will review the transaction and provide available information about the refund status.
15. Customer Support and Business Information
Store Name: Debonr
Website: https://debonr.com
Owned and Operated By: Shanghai Cool Kid Technology Co., Ltd.
Registered Business Address: Room 229, Building 4, 110-120 Guangling 4th Road, Hongkou District, Shanghai, China
Customer Support Email: service@debonr.com
Customer Service Phone: +86 16440963639
Service Hours: 9:00 AM–6:00 PM
We appreciate your trust in Debonr and aim to address return and refund requests fairly, clearly, and consistently.